However buying individual items from our online shop (not the subscription) has a minimum spend of £25. If you buy an item at the same time as the subscription box, we can combine the two into one package and shipping will be free.
Do you ship to anywhere in the world?
Shipping costs for our subscription boxes cost:
£2.50 to EU addresses
£7 to the rest of world
Please note that shipping for subscription boxes internationally is different to the cost of shipping individual items in our online shop. This is because we subsidise part of the cost to make it as cheap as possible for our subscribers.
When should I expect my box to arrive?
For UK subscribers to our recurring subscription, you should expect your box 2-5 days after receiving our 'shipped' notification.
International customers can expect to receive their box 5-7 business days after receiving their 'shipped' notification.
Who delivers The Personal Barber boxes?
We ship all boxes via Royal Mail 2nd class
My box hasn't shown up yet, what do I do?
For UK customers: If it's been 10 days since receiving your shipped notification email and your order hasn't shown up, please get in touch at [email protected]
We will try to track down your parcel and send a replacement if required.
For International customers: Royal Mail requires us to wait a full 30 days before they'll consider a parcel lost, but please get in touch if it's been 2 weeks since your shipped notification and we can do our best to chase them up.
How do I update my account information?
To update your account information such as address, log-in at the top left of the page with your email address and password then you can see all your details which can then be altered by clicking the edit button. If you have any problems, get in touch at [email protected]
Can I skip a box or cancel my subscription?
Of course! If you are not completely satisfied with The Personal Barber, or maybe you want to grow a beard for a bit, you can cancel at any time from your account page. If you are perhaps going on holiday or simply want to take a break from shaving you can click the "skip a box" button (also on your account page).
Please note, once a renewal payment has been taken, your subscription box goes into packing and processing for the next day and cannot be cancelled. But don't worry, we give you plenty of time to cancel before renewing so you're never caught short.
Do you send out a reminder of renewal?
Yes! We send out a reminder email, notifying you of your next payment and box, 5 days before it is processed.
How do I contact you?
For any enquiries about your subscription, or even if you just want to ask about achieving the best possible shave with your new razor, you can drop us an email at [email protected]
For all orders in the UK over £25, we'll deliver it for free. For full shipping cost details see our Delivery Charges. We have tried to keep the cost of shipping as low as possible by charging by weight, this is what our couriers use to determine how they charge us.
We aim to ship all orders made before 12:00, midday GMT on the same day they were placed. Orders made over the weekend will be shipped on Monday. You will be sent a confirmation email once your order has been shipped.
If your order has arrived damaged, please contact us within 48 hours of delivery and we will get it replaced.
If you wish to cancel your order, please contact us immediately as once an order enters our shipping process it cannot be recalled
Please see our Delivery Charges page to see which countries we ship to. If your country is not on there, contact us and we will add it.
You can drop us an email with any questions, queries or concerns at [email protected] and we will endeavour to get back to you as soon as possible (usually within the hour during business hours)